Return & Refund Policy

Last Updated: August 2, 2026

Easy Returns. Transparent Refunds. Customer-First Support.

At ArtShirtee, customer satisfaction is one of our highest priorities. We want you to shop with confidence knowing that we stand behind the quality of our products and are committed to providing fair, transparent, and responsive customer service.

This Return & Refund Policy explains our procedures for returns, refunds, exchanges, damaged products, cancellations, and other return-related matters. Please read this policy carefully before requesting a return.

Quick Navigation

Return Eligibility
Items That Cannot Be Returned
Refund Processing
Late or Missing Refunds
Exchange Policy
Damaged, Defective or Incorrect Items
Return Shipping
How to Request a Return
Order Cancellation
Business Contact Information
Our Customer Commitment

1. Return Eligibility

We gladly accept eligible returns within 30 calendar days from the date your order is marked as delivered by the shipping carrier.

To qualify for a return, all of the following conditions must be satisfied:

The item must be unused, unworn, and unwashed.
The product must be returned in its original condition.
Original tags, labels, and packaging must still be attached whenever applicable.
The item must be free from stains, odors, pet hair, excessive wear, alterations, or other signs of misuse.
The return request must be submitted within the eligible return period.

Products that fail to meet these requirements may not qualify for a refund, exchange, or store credit.

2. Items That Cannot Be Returned

To maintain product quality and comply with hygiene standards, certain products cannot be returned unless required by applicable law.

Non-returnable items may include:

Personalized or custom-made products.
Items marked as Final Sale.
Clearance or closeout merchandise.
Gift cards.
Products showing signs of wear, washing, damage, or alteration.
Items returned without prior authorization when authorization is required.

If you are unsure whether your item qualifies for return, please contact our customer support team before sending it back.

3. Refund Processing

Once your returned package arrives at our facility, our team will inspect the item to verify that it meets the conditions described in this policy.

After the inspection has been completed, we will notify you by email regarding the status of your refund request.

If approved, refunds are generally issued to the original payment method within 5–10 business days.

Depending on your bank, credit card issuer, or payment provider, additional processing time may be required before the refund appears on your account statement.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or unless the return results from our error.

4. Late or Missing Refunds

If your refund has not appeared after the expected processing period, we recommend completing the following steps before contacting us:

Review your bank account again.
Check with your credit card provider for pending transactions.
Contact your bank to confirm whether the refund is still being processed.
Allow several additional business days for financial institutions to complete processing.

If you still cannot locate your refund after completing the steps above, please contact our customer support team. We will be happy to investigate your request.

5. Exchange Policy

We gladly replace products that arrive damaged, defective, or incorrect.

If you would like a different size, color, or design after placing your order, we recommend submitting a new order for the desired item and requesting a return for the original product if it qualifies under this policy.

This approach helps ensure the fastest possible delivery of your replacement product.

6. Damaged, Defective or Incorrect Orders

Please inspect your package immediately after delivery.

If your order arrives damaged, contains manufacturing defects, or includes the wrong item, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number.
A brief description of the problem.
Clear photographs of the product.
Photos of the shipping packaging and shipping label.

Once the issue has been verified, ArtShirtee will determine the most appropriate resolution, which may include a replacement product, refund, or another suitable solution depending on the circumstances.

7. Return Shipping Information

Unless a return is the result of our error, such as receiving a defective, damaged, or incorrect item, customers are generally responsible for the cost of return shipping.

For your protection, we strongly recommend using a shipping service that provides tracking information and, when appropriate, shipping insurance. ArtShirtee cannot guarantee receipt of returned packages that are shipped without tracking or are lost in transit.

Please do not send any item back until you have received return authorization and instructions from our customer support team. Unauthorized returns may be delayed, refused, or returned to the sender.

8. How to Request a Return

To begin the return process, please contact our customer support team before sending any merchandise back.

When submitting your request, please include the following information:

Your order number.
The name used for the purchase.
A brief explanation of the reason for the return.
Photos of the item if the return involves damage, defects, or an incorrect product.

Return requests can be submitted by email at:

Email:
support@artshirtee.com

Our support team will review your request and provide return instructions, including the appropriate return address if your request qualifies under this policy.

9. Order Cancellation Policy

We work quickly to process and prepare orders for shipment. Because of our fast fulfillment process, cancellation or modification requests cannot always be guaranteed once an order has been placed.

If you need to cancel or change your order, please contact us as soon as possible after checkout.

If your order has not yet entered production or shipment, we will make every reasonable effort to accommodate your request. Once an order has been processed or shipped, cancellation may no longer be possible, and the order will instead be subject to this Return & Refund Policy.

10. Business Contact Information

If you have any questions about returns, refunds, exchanges, or your order, our customer support team is here to help.

Business Name
Aldon Christian

Business Address
80 Simmons Rd A8
East Hartford, CT 06118
United States

Email
support@artshirtee.com

Phone
+1 (959) 274-0325

Business Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)

11. Our Customer Commitment

At ArtShirtee, we believe that exceptional customer service extends beyond the moment you place an order. We are committed to providing a fair, transparent, and hassle-free return experience whenever a purchase does not meet your expectations or an unexpected issue arises.

Every return request is reviewed individually, and our team works diligently to provide a reasonable solution based on the specific circumstances. Whether your concern involves a damaged item, an incorrect shipment, or an eligible return, we aim to respond promptly and professionally.

We encourage customers to contact us before initiating any return so we can provide the fastest and most appropriate resolution. Open communication allows us to resolve issues efficiently while ensuring that both our customers and our policies are treated fairly.

Thank you for choosing ArtShirtee. We appreciate your trust and remain committed to delivering high-quality art-inspired apparel backed by responsive customer support and transparent store policies.